Unik Solutions offers robust Salesforce services designed to revolutionize how businesses connect with customers. As a cloud-based CRM platform, Salesforce enables seamless customer service and support across various touchpoints. Our tailored solutions empower your organization to build one-to-one marketing relationships across multiple channels, enhancing both personalization and engagement. With Salesforce Service Cloud, we help businesses listen and respond effectively to customer needs on social platforms, routing cases to the right agents automatically. The platform also supports real-time agent tools such as live chat, screen sharing, and guided assistance within mobile apps.
By embedding customer support software directly into your apps, our Salesforce services create consistent and efficient experiences. Additionally, our solutions help your teams gather insightful customer data for informed interactions, driving better service outcomes. The flexibility and intelligence of Salesforce tools ensure faster issue resolution and improved satisfaction. Our team at Unik Solutions is committed to helping you streamline customer journeys and unlock the full potential of Salesforce.
The agent workspace offers a clear, consolidated view of customer data, tools, and past interactions. It reduces the need for screen-switching, allowing faster, more accurate responses. This efficiency enhances both agent productivity and customer satisfaction.
Agents can manage customer cases seamlessly across various channels from a single dashboard. Whether it’s email, phone, chat, or social media, every case is organized efficiently. This ensures nothing slips through the cracks and resolutions happen swiftly.
Using AI-driven tools, repetitive service processes are streamlined to save time and avoid manual errors. Workflow automation ensures that each customer inquiry is handled consistently. This leads to quicker resolutions and a more reliable support system
An intelligent repository of support content helps agents and customers find instant answers. It promotes self-service and allows agents to share articles directly during conversations. Updated in real time, it enhances the overall support experience.
Cases are automatically assigned to agents based on skills, availability, or workload. This smart distribution system ensures that customers get the right help faster. It helps balance team efficiency and increases first-call resolution rates.
Service Cloud provides visual dashboards and analytics to monitor team performance and trends. Managers can easily identify gaps and optimize service delivery. Data-driven decision-making leads to continuous improvement in customer support.
Phone systems are synced with the platform to offer features like caller recognition and call logging. This ensures agents have relevant customer data before answering a call. It reduces call handling time and personalizes interactions.
Predefined macros allow agents to execute complex tasks in a single click. Common actions like closing tickets or sending follow-up emails become quick and consistent. It improves efficiency and standardizes service quality.
Order and asset history are recorded for each customer, giving agents full context during support. This allows for personalized service and faster issue resolution. Historical insights help predict needs and deliver proactive support.